Sonic Refine cleans up your audio and video on your own computer. Your files never leave it: we never receive, see or store them.
We collect only what we need to run licences, count usage and answer support, and we never sell it.
Contents
- What we never collect
- What we do collect
- Why we use it
- Our website, cookies and analytics
- Who else sees it
- Where it is stored
- How long we keep it
- Your rights
- Security
- Children
- Changes to this policy
- Contact
1. What we never collect
- your audio or video, or any part of it
- file names, folder paths or file contents
- transcripts, or anything said in your recordings
- anything about what your media contains
- files on your computer that you have not opened in the app
- what you do outside our website and app
Processing happens entirely on your computer. The app has no way to send us your media.
2. What we do collect
Your account. Your name and email address, and your password, which is stored only as a secure hash.
Your purchases. The plan, amount, date and a payment reference. Card payments are handled by Lemon Squeezy, and we never see your card number. If you pay by bank transfer or mobile wallet, we keep the reference and screenshot you send, which may show your name, account number and the amount.
From the app. Your licence key, a device identifier, your computer's name, your operating system version and the app version. We also count how many minutes of media you process, but never what is in it. Your computer's name is only used so your device list is easy to read. It may contain your name, and you can rename your computer if you prefer.
Support. Whatever you send us when you ask for help.
3. Why we use it
- To run your account and deliver your licence key (contract)
- For billing, refunds and tax records (contract and legal obligation)
- To make your licence work, apply the device limit and prevent abuse (contract and legitimate interests)
- To apply your plan's monthly limit (contract)
- To answer your support messages (contract and legitimate interests)
- To understand traffic on our website (consent, where the law requires it)
The words in brackets are the legal bases for each use under the EU and UK GDPR.
We do not sell your data, use it for advertising, build profiles about you, or use it to train AI models. We only send marketing email if you ask for it, and every one has an unsubscribe link.
4. Our website, cookies and analytics
The desktop app uses no cookies and no analytics.
Our website uses essential cookies to keep you signed in. Where they are switched on, we also use Google Analytics and Google Tag Manager to understand how the website is used, and these set their own cookies. You can block them with your browser settings or a content blocker.
5. Who else sees it
Only suppliers that help us run Sonic Refine, and each gets only what it needs:
- Lemon Squeezy, which handles card payments as merchant of record. Its own privacy policy covers the payment.
- Our email delivery provider, which sends your licence key, receipts and account emails
- Our hosting provider, which runs the website and the licence server
- Our file hosting provider, which serves the one-time download of the processing models
- Google, for website analytics, where switched on
We may also share data if the law requires it, or to protect our legal rights. If the business is ever sold, account data may pass to the new owner, and we will tell you.
6. Where it is stored
We are based in Pakistan, and our servers are in the United States. Our suppliers may process data in the United States or elsewhere.
If you are in the EU, EEA or UK, this means your data is transferred outside your region. Where the law requires safeguards for these transfers, we rely on those our suppliers provide, such as the European Commission's Standard Contractual Clauses.
7. How long we keep it
- Account data: while your account is open, and up to 12 months after you close it
- Payment and tax records: 7 years, because tax law requires it
- Payment screenshots: kept with the order, because refunding a transfer means sending the money back to the account it came from
- Support messages: 2 years
- Usage counts: 13 months, so you can see your history
8. Your rights
Wherever you live, you can ask to see, correct or delete your data.
Depending on your country, you may also have the right to get a portable copy of your data, to object to or restrict how we use it, to withdraw consent, and to complain to your data protection authority. In the UK that is the Information Commissioner's Office (ICO); in the EU and EEA it is the authority in your country.
If you live in the United States (including California and other states with privacy laws), you have the right to know what we collect, to access, correct and delete it, and not to be treated differently for using these rights. We do not sell or share your personal information for advertising.
To use any of these rights, email sonicrefine@gmail.com. We usually reply within a few days, and within one month at the latest. We may need to confirm it is really you.
Please note that if you ask us to delete your account data, your licence stops working, because we can no longer check it.
9. Security
Data travels over encrypted connections. Passwords are stored as secure hashes, never in plain text, and sensitive settings are encrypted where they are stored. Access to customer data is limited to the one person who runs this business.
No system is perfectly secure. If a breach affects your data, we will tell you and the relevant authorities, as the law requires.
10. Children
Sonic Refine is not meant for anyone under 16, and we do not knowingly collect their data. If you think a child has given us data, email sonicrefine@gmail.com and we will delete it.
11. Changes to this policy
We may update this policy. For significant changes, we will email you or show a notice in the app before they take effect. The date at the top of this page shows when it last changed.
12. Contact
Muhammad Saad Mueen is responsible for your data (the "data controller").
Questions or requests: sonicrefine@gmail.com